Tow truck services are a dime a dozen. You often hear horror stories about tow truck scams and rip-offs so you want to make sure that you are choosing a tow truck service that is reliable, trustworthy and will get your car towed safely to its destination. Having to call a tow truck probably means that you may have had an unfortunate event with your vehicle, and obviously, you can’t move it yourself. If you are not in an emergency situation, and can take your time to look into finding the best towing service in your area, here are a few things to consider before making a final decision:
Does the tow truck service have a good customer service reputation?
If you know of any friends or family members that have had to use a tow truck service recently, ask them for a recommendation. Find out how much they paid and how well they were treated. Looking at a tow truck company’s online reviews can be very helpful in making a decision. Sites such as Yelp and Google reviews are great resources in finding out how well the drivers and the staff treat their customers. Look for complaints in regards to high costs. If you come across an overwhelming number of dissatisfied customers, then it’s time to move on to the next candidate. While it may be difficult to find a tow truck company that has 100% positive reviews, you want to go with a company that has far more positive reviews than negative. The Better Business Bureau is also another great resource for a recommendation.
What makes a specific tow truck company stand out from its competitors?
Good reviews can be just as helpful as bad reviews. When searching online and doing your research, it is beneficial to pay attention to the compliments as well. Do they get praise for low prices and great customer service? Are their tow trucks in good condition or are they strictly using a fleet of tow trucks for sale? Are the drivers responsible and reliable? Whatever your needs are, they should also be fully licensed and insured. Should an unfortunate incident happen during the tow, and there is damage to your vehicle, you will not be responsible for any loss.
How long have they been in business?
The longer the tow truck company has been serving your area, the more experience they have in ensuring your vehicle is being towed safely. Most likely the tow truck company that has the most experience knows how to coordinate drivers and direct them strategically to different areas for service. Prompt and courteous service should be non-negotiable for any tow truck company. With experience comes skill and proficiency. A professional that can handle your needs will make your already stressful situation less of a headache.
7. What are your payment options?
Find out if they accept major credit cards. There are many towing companies that only accept cash upon arrival. This is not a great option if you don’t have the money on hand. Find out ahead of time so you can be prepared with payment when they arrive.